Operations Manager

• Every task and project is captured in one system, assigned, dated, and followed up until done.
• The team hits deadlines more consistently and projects move faster.
• Hiring runs end-to-end without founder involvement (except final interview).
• Onboarding is owned end-to-end, including building onboarding plans by role.
• Scorecards are created for each role and used during onboarding and ongoing performance reviews.
• There is always a warm pipeline of qualified applicants for key roles.
• Department tracking exists and role KPIs/scorecards are reviewed consistently.
• Finance + legal ops are organized and reliable (contracts stored, payments tracked and processed).
• You coordinate priorities with AI/Automation Expert for automation and systems improvements.
• A company knowledge base and onboarding hub are built and kept up to date.

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• You take ownership and do not need managing.
• You are great at prioritizing what matters most.
• You close loops and keep clean handoffs.
• You build simple processes people actually use.
• You communicate proactively and surface issues early.
• You are detail-oriented, especially with payments and contracts.
• You can run structured onboarding and use scorecards to coach performance.

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• Experience working in an agency, coaching business, or fast-moving online business.
• Experience building SOPs, dashboards, or team scorecards.
• Comfort coordinating with a technical/automation resource.
• Excellent written and spoken English.